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Frequently Asked Questions
We recommend booking at least 6-9 months in advance for peak season travel (summer, holidays) and popular destinations. For off-season trips, 3-6 months is usually sufficient. Some specialized trips (like trekking permits for Machu Picchu) require even earlier booking due to limited availability.
Our standard cancellation policy allows for full refunds up to 90 days before departure (minus a $200 administrative fee). Between 89-60 days, we refund 75%; 59-30 days, 50%; and less than 30 days, no refund. However, many of our trips offer flexible cancellation options (for an additional fee) that allow changes or cancellations up to 14 days before departure.
Yes, we strongly recommend comprehensive travel insurance for all trips. We partner with leading providers to offer policies that cover trip cancellation/interruption, medical emergencies, evacuation, baggage loss, and more. Our specialists can help you choose the right coverage for your specific trip and needs.
Absolutely. We work closely with all our partners to accommodate dietary restrictions including gluten-free, vegetarian/vegan, kosher, halal, and food allergies. Please inform us of any requirements when booking so we can make the necessary arrangements with hotels, restaurants, and airlines.